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  • AUB Improves Customer Service Delivery With Global 360

    Leading Domestic Bank Leverages Process and Case Management Solution to Gain Control of Complex Processes and Unify Expanding Business Operations

    Manila , The Philippines – 9 th June, 2010 - Global 360, a leading provider of Process and Document Management solutions, today announced that Asia United Bank (AUB), a medium-sized privately held banking organization in the Philippines, has chosen Global 360 to improve the bank's loan processing systems and ultimately its customer service.

    AUB's core banking systems were struggling to sufficiently support the bank's unique and changing requirements for consumer and commercial loan processing operations. Acquisitions over the past few years presented additional challenges on how to unify business operations throughout its expanding enterprise while meeting key regulations and compliance guidelines.

    AUB, with the help of Global 360's process and case management solution, will be able to more efficiently handle its growing number of commercial and consumer loan applications and better serve its growing customer base. The bank recognized Business Process Management (BPM) as a way to enable staff to truly collaborate, access and modify loan information, as well as track the loan production process to determine the true cost of loan production. With its BPM implementation, AUB will be able to more accurately report and change processes as needed to increase efficiency and value for each loan produced.

    Beyond loan processing, the bank has already identified as many as 200 other processes that will benefit from a case management approach.

    “The challenge was to consolidate all the electronic documents of the bank into one, single repository that will provide quick access to these documents when needed,” said Wilfredo Rodriguez Jr., Senior Vice President, Head of IT, AUB. “The benefit of using a centralized system enables easy access to shared documents and allows tracking of updates faster. AUB aims to deliver innovative products and service supported by right technology; agility to respond to changes in market and effective use of the latest technology to further business goals.”

    "Global 360 is proud to help AUB not only process loans more efficiently, but also more effectively respond to changing market conditions and compliance rules," said Rob Glenn, Senior Vice President of International Sales. “A process and document management system gives the Bank a platform to be transformative in a way that will both help bank staff perform their jobs more efficiently and make it easier to service customers while providing a system that can adapt to changing conditions. Asia United is a model for banks that want to transform their business processes.” 

    About Global 360
    With more than 2,000 customers in 70 countries, Global 360, Inc. is a leading provider of Process and Document Management solutions. Global 360 is headquartered in Texas with operations in North America, Europe, Asia Pacific and South Africa. For more information, call 1-214-520-1660 or visit the company web site atwww.global360.com.