Shuffling of documents can be a bank worker’s nightmare.
On the other hand, it is a dream come true to him if he can have those documents within easy reach, specially the critical documents and legacy data stored in repositories.
Those in a nutshell are two scenarios common to financial institutions, more particularly to banks.
Asia United Bank, a medium-sized privately held banking organization in the Philippines, is no exception. The bank is leveraging on modern business process and case management solutions to gain control of complex processes and to unify operations. Such solutions from Global 360 were proposed by Infomax Systems Solutions & Services Inc.
Last June 9, the proclamation day of Sen. Benigno Aquino III. as the new Philippine president, AUB and Global 360 commemorated the AUB Go Live! milestone of both their company histories.
AUB picked Global 360 to improve the bank’s loan processing systems and ultimately its customer service.
AUB’s core banking systems were struggling to sufficiently support the bank’s unique and changing requirements for consumer and commercial loan processing operations.
Acquisitions over the past few years presented additional challenges on how to unify business operations throughout its expanding enterprise while meeting key regulations and compliance guidelines.
AUB, with the help of Global 360’s process and case management solution, will be able to more efficiently handle its growing number of commercial and consumer loan applications and better serve its growing customer base.
The bank recognized Business Process Management (BPM) as a way to enable staff to truly collaborate, access and modify loan information, as well as track the loan production process to determine the true cost of loan production. With its BPM implementation, AUB will be able to more accurately report and change processes as needed to increase efficiency and value for each loan produced.
Beyond loan processing, the bank has already identified as many as 200 other processes that will benefit from a case management approach.